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Posted: 02-Oct-24
Location: Claremont, California,
Type: Full-time
Salary: Open
Internal Number: REQ-6912
Hourly Range: $19.00 - $20.00
Applicants, please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee's total compensation
Established in 1925, The Claremont Colleges includes five undergraduate liberal arts colleges and two graduate institutions: Pomona College, Claremont Graduate University, Scripps College, Claremont McKenna College, Harvey Mudd College, Pitzer College, and Keck Graduate Institute. Located on contiguous campuses in the Southern California city of Claremont, each institution has its own student body, faculty, governance, curricular emphasis, culture, and mission. Intercollegiate cooperation provides university-scale services and facilities. With 8,500 students and 3,300 faculty and staff, located on more than 540 acres of land, The Claremont Colleges benefit from the diverse missions, character and culture, and the integration of academic and extracurricular programs that make up this truly unique consortium. Nestled in the San Gabriel Mountain foothills, Claremont is 32 miles east of Los Angeles and part of the greater Los Angeles County.
Key Relationships: Works under the leadership of the Office of Student Engagement under the Director of Financial Aid and Student Engagement and the Associate Director of Student Engagement. Works alongside the Retention Committee, Dean of Students Office, Student, Life, Diversity, and Leadership Office, Academic Deans, and Program Directors.
POSITION OVERVIEW
Claremont Graduate University seeks a flexible, dynamic, student-centered team member to join the Office of Student Engagement. This position will be an integral member of a cross-unit functional team supporting CGU's prospective and continuing students in partnership with a designated University academic unit(s) and the University's recruitment and retention teams. This individual will serve as part of a university community committed to providing a diverse student body with an exceptional student experience.
This student support specialist will report to the Associate Director of Student Retention & Engagement and work with a high-performing team that supports students across the graduate student journey. They will work in collaboration with various offices across campus in support of student success, including but not limited to an assigned academic unit(s), in partnership with the University's Enrollment Services Division and with Student Affairs, Student Services, and Academic Professional Development offices to ensure the retention of prospective and continuing students at Claremont Graduate University (CGU). The portion of time spent in the core functions will vary by academic unit and will depend upon school and university needs.
DESCRIPTION OF DUTIES AND RESPONSIBILITIES:
ESSENTIAL JOB FUNCTIONS
The student support specialist will be part of an integrated student success and outreach team. In addition to serving a specialized academic area(s), the student support specialist may be asked to serve additional academic areas when work volume or enrollment strategies dictate.
In support of admissions and recruitment activities serving new students:
Supports and assists with school-based recruitment and admissions staff and school personnel in serving incoming students. Conducts outgoing outreach campaigns during critical moments of the year (primarily via phone) to prospective students at the applicant, admitted, deposited, matriculated, and enrolled statuses through the point of orientation. Works with recruiters to initiate and track high-volume, high-touch outreach to generate deposits and event attendance. Serves as an interviewer, tour guide, and brand ambassador as needed.
In support of academic unit(s) serving prospective and current students:
Conducts outgoing outreach campaigns to help enhance the student and alumni experience. Helps to implement, analyze, and address student satisfaction and exit survey results. Supports academic unit(s) as needed in the advising and registration processes for new or continuing students (i.e., setting up appointments, conducting new student advising or registration webinars, outreach with students with registration holds). Assists school staff in teaching students about school and University processes and procedures. Engages new and continuing students throughout the summer to prevent â˜melt' and attrition. Supports and partners with academic unit(s) to help identify, recommend, develop, and implement retention initiatives, including charges from the University's Retention Committee. Partners with the academic unit(s) on outreach initiatives, resource distribution, event marketing, and logistics, etc., to ensure school personnel has sufficient time to meet additional school priorities; serve as departmental representatives in key committees and policy and process development across the institution; and help enhance school-based advising and other student experiences as needed. Partners with academic unit(s) to identify, create, and manage co-curricular student activities that support their engagement, persistence, and retention.
In support of student success:
Helps monitor and meet school or departmental enrollment, outreach, and retention goals.
Assists with developing and implementing targeted outreach and engagement campaigns (primarily via phone) as needed (i.e., incomplete applicants, deposited students, first-year experience, doctoral studies, withdrawn students, alums).
Assists with student-facing event planning (i.e. open houses, admitted student days, orientation, research symposiums, co-curricular programming).
Design and execute small and large-scale student engagement events for prospective, new, and continuing students.
Provide creative and cost-effective ideas for events organization and programming.
Establishes meaningful relationships with university offices, school staff, and faculty and gains knowledge of university and academic offerings, services, and policies, including financial aid.
Communicates and problem-solves with empathy and accuracy following school and university practices; helps assess and address financial and other student risk factors and makes recommendations and referrals as appropriate.
Ensures accuracy of student records and uses campus technology solutions to record and report on student data as business practices dictate.
Provides aggregate data and student-level detail using established institutional tools, databases, and guidelines.
Assists the Financial Aid Office, when needed, with responding to general inquiries, fellowship processing, retention initiatives and campaigns, outreach efforts, and coordination for financial literacy and debt management events and website support.
ADDITIONAL ENROLLMENT SERVICES FUNCTIONS:
In addition to serving the core functions, each incumbent will be assigned enrollment management and student success specialty areas to support the specific needs of their academic unit and the global needs of the University. Specialty project areas may include, but are not limited to:
Outreach Campaign/Call Center, Ambassador/Peer Mentor Program Development (i.e., peer mentors, faculty ambassadors, alum ambassadors), Marketing/Communication (i.e., writing/editing; web site content collection and management; newsletters; social media; blogs), Financial Aid, Fellowship, and Affordability Counseling and Services Enrollment Systems, Data Management/Analysis, and Evaluation/Assessment of Co-curricular programming and student engagement Events Planning and Coordination.
Closely working with students to connect and engage them with academic, co-curricular, and student success resources.
Work with the Office of Student Life, Diversity, and Leadership to assist with messaging and responding to student inquiries regarding their medical record forms, health records, and enrolling/waiving out of insurance.
Advise student organizations, clubs, and student leadership opportunities.
REQUIRED KNOWLEDGE, SKILLS, and ABILITIES:
The individual must possess the knowledge, skills, and ability to successfully perform the essential functions of the position or explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of skills and abilities.
Flexibility to navigate changing enrollment priorities, tasks, and assignments in partnership with colleagues across multiple units.
Excellent problem-solving skills and ability to prioritize and multi-task in a fast-paced environment.
Strong, positive communication and interpersonal skills
Ability to work independently and as an integral part of a collaborative team.
An exceptional customer-service orientation aimed at high-quality interaction.
Ability or willingness to use proactive outreach techniques that engage, motivate, support, and serve students.
Ability and willingness to meet, track, and report on targeted enrollment and outreach goals.
Ability to work effectively and collaboratively with staff, faculty, and administration.
Proficient in MS Office/systems (MS Word, Excel, PowerPoint)
Willing and able to work effectively with data and administrative database systems (i.e.
PeopleSoft, Slate)
- Demonstrated knowledge and sensitivity to working with diverse populations.
HOURS: The regular hours for this position are 8:30 AM to 5:00 PM, Monday through Friday. During heavy outreach and contact campaign periods, hours will be shifted to 10 AM-6 PM, 11 AM -7 PM, 12-8 PM, or 1-9 PM, as campaigns dictate. This position is on-site, but with supervisor approval, it can be worked remotely up to 1 day per week.
Other evening and weekend outreach campaigns and event participation may also be required.
CLASSIFICATION AND STATUS: Full-time benefits-based, hourly position.
SUPERVISORY RESPONSIBILITY: Student workers or ambassadors where needed.
REPORTS TO: The Associate Director of Student Retention & Engagement
Physical Activities
Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like.
☐ Never ☒ Occasionally ☐ Constantly
Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
☐ Never ☒ Occasionally ☐ Constantly
Remaining in a stationary position, often standing or sitting for prolonged periods.
☐ Never ☒ Occasionally ☐ Constantly
Moving about to accomplish tasks or moving from one worksite to another.
☐ Never ☒ Occasionally ☐ Constantly
Adjusting or moving objects up to __ pounds in all directions.
☐ Never ☒ Occasionally ☐ Constantly
Communicating with others to exchange information.
☐ Never ☒ Occasionally ☐ Constantly
Repeating motions that may include the wrists, hands and/or fingers.
☐ Never ☒ Occasionally ☐ Constantly
Operating machinery and/or power tools.
☒ Never ☐ Occasionally ☐ Constantly
Operating motor vehicles or heavy equipment.
☐ Never ☒ Occasionally ☐ Constantly
Assessing the accuracy, neatness and thoroughness of the work assigned.
☐ Never ☒ Occasionally ☐ Constantly
Environmental Conditions
Low temperatures.
☐ Never ☒ Occasionally ☐ Constantly
High temperatures.
☐ Never ☒ Occasionally ☐ Constantly
Outdoor elements such as precipitation and wind.
☐ Never ☒ Occasionally ☐ Constantly
Noisy environments.
☐ Never ☒ Occasionally ☐ Constantly
Hazardous conditions.
☒ Never ☐ Occasionally ☐ Constantly
Poor ventilation.
☒ Never ☐ Occasionally ☐ Constantly
Small and/or enclosed spaces.
☐ Never ☒ Occasionally ☐ Constantly
No adverse environmental conditions expected.
☒ Never ☐ Occasionally ☐ Constantly
Physical Demands
Sedentary work that primarily involves sitting/standing.
☐ Never ☒ Occasionally ☐ Constantly
Light work that includes moving objects up to 20 pounds.
☐ Never ☒ Occasionally ☐ Constantly
Medium work that includes moving objects up to 50 pounds.
☐ Never ☒ Occasionally ☐ Constantly
Heavy work that includes moving objects up to 100 pounds or more.
☒ Never ☐ Occasionally ☐ Constantly
EEO Statement:
Claremont Graduate University is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, religion, gender and/ or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, sex, age, sexual orientation, or physical disability or any other legally protected basis in its employment practice and in admission of students to educational programs and activities in accordance with the requirement of Title IX of the Education Amendments of 1972, Title I of the American Disabilities Act of 1990 and other applicable laws. CGU is committed to affirmative action in employment practices regarding ethnic minorities, the physically challenged, Vietnam-era veterans, and women. This job description defines the essential or fundamental job duties of the employment position. It is assumed that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. Qualified candidates of diverse ethnic and racial backgrounds are encouraged to apply for vacant positions at all levels.
This job description defines the essential or fundamental job duties of the employment position. It is assumed that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act.
Successful completion of criminal background and DMV checks required for final candidate.