Salary: $25.81 - $32.95 Hourly Job Type: Part-Time Division: Student Services Opening Date: 02/27/2024 Location: Fremont Campus Job Number: 202300087 Department: Student Services Bargaining Unit: California School Employees Association (CSEA)
Ideal Candidate Statement The ideal candidate will have:
Excellent customer service and the ability to greet the public courteously.
Excellent listening, written, and verbal communication skills.
A strong student-focus and an ability to enthusiastically and effectively assist students in-person, by phone, or by email while ensuring compliance with Department and Center policies and procedures.
A strong work ethic, dependable, and the ability to prioritize multiple tasks and follow through in a timely manner.
Knowledge and understanding of student development and student services, enrollment and registration information, and other support services available to specific populations.
An understanding that students respect and honor all guidelines of the student conduct policy.
The ability to utilize the College information system to input or access student records.
The ability to work closely and collaborate with counselors, college administrators, faculty and staff; Proficiency in MS Office suite as well as ability to learn software and database programs.
An awareness of on-campus resources.
The ability to have interpersonal skills using tact, patience, and courtesy.
The ability to work in a high energy environment that is constantly changing.
The ability to problem solve.
*This position is funded by categorical funds, and employment is subject to those funds being available.
Position Description Under general supervision, the position acts in a frontline capacity in spaces that provide services to students. The position is required to provide effective customer service while assisting students and departmental visitors navigate a department's services. The position is responsible for scheduling counseling appointments, clearing registration holds, and referring students to District support services. The position may provide basic clerical assistance other departmental areas.
Duties and Responsibilities
Greet departmental visitors to provide information about departmental services.
Refer students to departmental and District support services; schedules services as appropriate.
Schedules appointments for students and departmental visitors to meet with departmental personnel, or to use departmental spaces.
Enter data into appropriate database to support departmental functions.
Review departmental documentation to ensure completeness.
File departmental documents, records, reports, and related materials.
Conduct basic maintenance for departmental peripheral equipment by scheduling maintenance, scheduling repairs, replacing toner cartridges, and performing other related services.
Organize a variety of events such as, but not limited to, staff meetings, special events, and trainings.
Schedule Counselors to attend events.
Demonstrate sensitivity to and respect for diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of the College's students, faculty, staff, and community.
Effectively engage and support historically disproportionately impacted groups by addressing issues of equity and improving culturally responsive service-oriented practices.
Perform related duties as assigned.
Principles of effective customer service.
Appointment scheduling software.
District support services.
Data gathering software.
Enterprise Resource Planning Software.
General office software and equipment.
Use principles of effective customer service to communicate and assist students and departmental visitors.
Apply departmental knowledge to answer general inquiries and provide information about departmental services.
Use appointment scheduling software to make appointments between students and District staff.
Use knowledge of departmental and District support services to guide students to such services.
Use data gathering services to run reports.
Use ERP software to review student records.
Use general office software and equipment to communicate with District staff, students, and departmental visitors.
Ensure effective customer service during all interactions that exhibit sensitivity and an understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, District staff, and departmental visitors.
Effectively guide student to District support services.
Ensures the accuracy of data that is entered.
Ensure the proper maintenance of peripheral equipment.
File documents accurately.
Communicate effectively, orally and in writing.
Develop and maintain effective working relationships with District staff, students, and departmental visitors.
Minimum Qualifications Any combination equivalent to: High School Diploma and/or 1 year of work experience providing clerical support. AND Must have evidence of responsiveness to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, as these factors relate to the need for equity-minded practices.
Physical Characteristics This position requires physical abilities needed to work in a standard office setting, including but not limited to: standing and/or sitting for prolonged periods; occasional stooping, bending, kneeling, and twisting; occasional lifting, carrying, pushing and/or pulling light and moderate amounts of weight; operating office equipment which may require repeated fine motor skills (e.g.: keyboard use); and the ability to communicate in written and verbal forms. The position requires vision and hearing in normal ranges (with or without correction) sufficient to operate any assigned equipment and the ability to clearly communicate with others in written and verbal forms.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Application Materials: The below items must be uploaded as attachments for your application to be complete and considered.
A cover letter addressing the listed desirable qualifications and personal/professional qualities;
A list of three (3) professional references including name, position, organization, phone number, email, and relationship to the applicant;
Diversity question response: What does it mean to have a commitment to diversity, and how would you apply this commitment as you conduct your responsibilities in this position?
Foreign Transcripts Transcripts issued outside the United States require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the filing deadline. Here is a list of approved foreign degree evaluations services: http://www.ohlone.edu/org/hr/forms/docs/evaluationofforeigndegrees.pdf(Download PDF reader)
District Statement Founded in 1967, Ohlone College is named in honor of the early Ohlone People who inhabited the San Francisco Bay Area. Ohlone College is committed to providing a high-quality education to serve our diverse population of over 15,000 students per year. Ohlone College is nationally recognized for our Deaf Studies and Interpreter Preparation programs, and is widely known for our nursing, health sciences, liberal arts, biomedical science, and smart manufacturing programs. As a learning community, we embrace and champion inclusivity, integrity, student expression, global citizenship, and continuous improvement.
Ohlone College is one of the top-ranked community colleges in California, serving the cities of Fremont, Newark, and Union City. Our campuses in Fremont and Newark are centrally located in the East Bay between San Francisco, Oakland, and San Jose. This region is known as a hub of innovation and economic activity, and home to some of the most advanced manufacturing, biomedical research, and clean energy companies in California, including Tesla, Meta, Seagate, and Lam Research.
The main campus in Fremont is located near Interstate 680 at the base of Mission Peak, just south of the historic Mission San Jose, and is the primary gateway to year-round hiking, biking, and hang gliding in the Mission Peak Regional Preserve. The Newark Center for Health Sciences and Technology is located near Interstate 880 in a hub of new residential and commercial development. The two campuses are connected by shuttle to each other and the Warm Springs BART station, which offers convenient access to public transit throughout the Bay Area.
EEO Statement The District is strongly committed to the principles of equal opportunity and to hiring qualified staff who reflect the diversity of our community. The District encourages a diverse pool of applicants and does not discriminate on the basis of sex, race, religious creed, color, national origin, ancestry, age (40 or over), medical condition, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, disability, military and veteran status, pregnancy/childbirth/breastfeeding or related medical condition or any other protected basis in any of its policies, practices, or procedures. The college encourages applications from all qualified applicants. If you have a disability and are in need of special services, equipment, or facilities in order to apply or interview for this opening, please call the Human Resources office at: (510) 659-6088.
Conditions of Employment Offers of employment are contingent upon Governing Board approval. Employment with Ohlone Community College is not complete or official until applicants meet all pre-employment requirements. All new employees are required to submit official transcripts, proof of freedom from tuberculosis. In addition, you will be required to provide identification and employment eligibility as outlined in the federal 'Immigration Reform & Control Act of 1986.' Pre-employment tests and/or medical examinations may be required. Ohlone Community College does not sponsor H1B visas. Employees must sign the Oath or Affirmation of Allegiance and submit fingerprints for CA Department of Justice clearance. Employees must be California residents on their date of hire and for the duration of their employment with Ohlone Community College District.
Immigration Reform & Control Act of 1986 Applicants selected for positions will be required to provide identification and employment eligibility as outlined in the federal Immigration Reform & Control Act of 1986.
The Ohlone Community College District is a multi-campus single community college district located in the southern portion of the San Francisco Bay in California. Serving almost 17,000 students per year, the District has a main campus in the City of Fremont and a newly constructed campus in the City of Newark. Ohlone College (pronounced "oh loh nee kol ij") is an ethnically diverse institution that promotes innovation and continuous improvement in departments and divisions. The College is named for the native population living in the area when Mission San Jose was founded. The Fremont campus is located just south of the historical Mission. The Newark campus is located near Interstate 880 and emphasizes programs in health, environment, and technology.The Ohlone Community College District is a multi-campus single community college district located in the southern portion of the San Francisco Bay in California. Serving almost 17,000 students per year, the District has a main campus in the City of Fremont and a newly constructed campus in the City of Newark. Ohlone College (pronounced "oh loh nee kol ij") is an ethnically diverse institution that promotes innovation and continuous impro...vement in departments and divisions. The College is named for the native population living in the area when Mission San Jose was founded. The Fremont campus is located just south of the historical Mission. The Newark campus is located near Interstate 880 and emphasizes programs in health, environment, and technology.