About MassArt:

Founded in 1873, having celebrated its 150th anniversary in 2023, Massachusetts College of Art and Design (MassArt), is the nation's first and only independent, free-standing public college of art and design in the country. MassArt is an inclusive community of thinkers, doers, makers, educators, innovators and leaders striving to shape the future through art and design. We've spent 150 years demonstrating the truly amazing things that happen when a world-class art and design education is an option for every deserving student. Located in Boston's hub of arts and culture along the Avenue of the Arts, MassArt enrolls 2,000 students and offers a comprehensive range of undergraduate and graduate degrees in 18 disciplines, as well as continuing education and youth programs.  

MassArt strives to be a model of diversity and inclusion; the campus community reflects the layers of cultural and self-identity that proudly make up our region, nation, and world. We build effective partnerships with co-workers throughout the College by freely sharing appropriate information and providing assistance to all and maintain an environment that is welcoming to persons of all backgrounds, nationalities, and roles.

Job Description:

GENERAL STATEMENT OF DUTIES:  

The Digital Output & Print Support Technician plays a vital role in supporting "The Lab", MassArt's interdisciplinary hub for output, printing, scanning, and academic technology services. This position ensures the smooth operation of printing and scanning services, maintains the open lab computer spaces and provides training, printing and delivery of signage and other printed material.  The technician also manages student employees, oversees inventory, and serves as a secondary administrator for the PaperCut print management system.

SUPERVISION RECEIVED:      Associate Director of The Lab

SUPERVISION EXERCISED:   Student employees and contractors  

Bargaining Unit: This position is governed by the APA collective bargaining agreement.

Hours: 37.5

Salary Range: $65,000-$69,000, commensurate with experience

DUTIES AND RESPONSIBILITIES:  

Print & Output Services

• Operate and maintain a variety of printing and scanning equipment, including large-format and specialty printers.
• Provide technical support for printing and scanning workflows across disciplines.

Training, Instruction and analysis 

• Offer training sessions and develop and maintain user guides, documentation, and tutorials.
• Assist in preparing reports on Lab operations and usage statistics.

Student Employee Management

• Recruit, train, schedule, and supervise student employees working in The Lab.
• Approve time sheets and manage issues and expectations with payroll

Inventory & Supplies 

• Track and manage inventory of printing supplies, paper, ink, and other consumables.
• Coordinate ordering and restocking to ensure uninterrupted service.

PaperCut Administration

• Act as a secondary administrator for the PaperCut print management system.
• Troubleshoot issues and escalate to primary administrator or vendor as needed.

Performs all other duties and responsibilities as assigned or directed by the supervisor or Chief Information Officer.

Required:

• Associate's degree or equivalent experience in a related field.
• 2+ years of experience in print services, academic technology, or IT support.
• Strong technical troubleshooting skills.
• Excellent communication and customer service skills.
• Experience managing or mentoring student workers or part-time staff. 
• Familiarity with Adobe Creative Suite, large-format printing, and color management.

Preferred:

• Knowledge of Mac and Windows operating systems in a lab environment.
• Experience in a higher education or creative/arts-focused environment.

Work Environment:

• The shift for this position may be staggered to support the academic needs of The Lab space, or the training needs of student employees, which may include working outside of normal business hours, weekends, or holidays.Fast-paced, collaborative, and service-oriented.
• May be contacted outside of scheduled work hours from student support in the Lab for emergencies or call outs 
• Requires occasional lifting of equipment and supplies (up to 50 lbs).
• May involve evening or weekend hours during peak academic periods.

Additional Information:

 Please note MassArt:

• Does not support employment-based visa sponsorship or non-student exchange visitor visa sponsorship.
• Is not an E-Verify institution.

Selected candidates must be eligible to work in the US at the time of employment, complete all onboarding tasks including a Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background review and provide proof of eligibility to work in the US by completing the Form 19, Immigration Reform and Control Act of 1986.

You are required to show proof of your identity and employment eligibility within three (3) days of the start of your employment. You will not be authorized to work in any capacity until all paperwork has been completed. For a list of all acceptable documents please click here.

Comprehensive Benefits (does not apply to contractor/student positions):
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Please click here to view MassArt Benefits.

MassArt provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other legally protected class.

MassArt complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the college operates. This policy applies to all terms and conditions of employment.

Application Instructions:

Please provide a Resume and Cover letter.

About Massachusetts College of Art and Design

Colleges of the Fenway is a collaborative effort of five neighboring Boston-based colleges in the Fenway area. This collaboration was created to add value to student academic and social life while seeking innovative methods of investing in new services and containing the costs of higher education. Collectively, the colleges represent more than 12,000 undergraduate students, comprising 16.2% of the total Boston population of undergraduates attending four-year colleges, more than 700 full-time faculty, and 2,300-course offerings.

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