University Registrar and Director (Administrator II), Office of the Registrar

California State University, San Bernardino

Job no: 554530
Work type: Management (MPP)
Location: Southern California|San Bernardino - San Bernardino Campus
Categories: Bargaining Unit|MPP,Job Search Category/Discipline|Administrative,Appointment Type|At-Will,Time Basis|Full Time,Job Search Category/Discipline|Student Services,Workplace Type (Exclude Inst Fac)|On-site (work in-person at business location)

Reporting directly to the Vice President for Strategic Enrollment Management and Marketing (VP SEMM), the University Registrar and Director, Office of the Registrar, is responsible for the appropriate management of student records, including, but not limited to, course registration procedures, policies related to transfer coursework articulation, graduation processing, and the distribution of transcripts and diplomas. The position oversees and manages the work of the records, registration, articulation, and graduation teams within the Office of the Registrar and supports the institution on committees related to their work and responsibilities.




Job Summary:

Reporting directly to the Vice President for Strategic Enrollment Management and Marketing (VP SEMM), the University Registrar and Director, Office of the Registrar, is responsible for the appropriate management of student records, including, but not limited to, course registration procedures, policies related to transfer coursework articulation, graduation processing, and the distribution of transcripts and diplomas. The position oversees and manages the work of the records, registration, articulation, and graduation teams within the Office of the Registrar and supports the institution on committees related to their work and responsibilities.

Responsibilities:

• Lead a customer service-focused Registrar operation serving students, alumni, faculty, and staff.
• Provide strategic leadership and oversight of Registrar staff, organizational structure, performance management, professional development, and conflict resolution.
• Ensure effective implementation of policies, procedures, and operational improvements aligned with University, SEMM, and student success goals.
• Oversee all core Registrar functions, including registration, records, CSU systemwide reporting, degree audit and planning systems, articulation and transfer credit, graduation, and degree conferral.
• Serve as the University's primary authority on Registrar operations; collaborate with the VP SEMM and campus partners to implement best practices.
• Monitor regulatory and industry trends and advise senior leadership accordingly; represent the University through committees, professional affiliations, and conferences.
• Serve as Data Owner for student information, ensuring FERPA compliance, data access authorization, records retention, sensitive data inventory, and information security requirements.
• Develop, implement, and assess Registrar goals; manage the annual operating budget and allocate resources strategically.
• Lead Registrar-related technology and systems, including PeopleSoft SIS, system integrations, user training, imaging systems, web/portal content, and disaster recovery planning.
• Oversee core Registrar functions, including Registration, Records Maintenance, CSU systemwide reporting (enrollment, student success, etc.), Degree Audit/PAWS reporting, Degree Planner/myCAP, Articulation and transfer credit (domestic and international), Graduation processing, and conferral of degrees.
• Approve departmental purchases within Category 2 authorization.
• Interpret and apply federal, state, and CSU regulations (including Title 5); develop policies, resolve complex records issues, and coordinate with the CSU Chancellor's Office and external agencies.
• Serve as the University's Data Owner for student information, authorizing data access, participating in CSU CMS reauthorization, ensuring proper documentation for Level 1 and Level 2 data access, completing required security training, and reviewing vendor contracts and data extracts.
• Perform other related duties as assigned by the Vice President for Strategic Enrollment Management and Marketing.

Minimum Qualifications: Required Education and Experience

• Bachelor's Degree in addition to five to eight (5-8) years of progressively responsible administrative and/or supervisory experience.

Required Qualifications

• Ability to analyze problems and apply good judgment in proposing or implementing solutions.
• Ability to understand and be committed to diversity and the mission of the University.
• Ability to prioritize and work with minimal supervision.
• Ability to understand and abide by the Family Education Rights and Privacy Act (FERPA) and the confidentiality of records.

Preferred Qualifications

• Supervisory experience in admissions, records, and/or registration operations within a higher education institution.
• Bachelor's degree in business, social science, psychology, education, or a related field, or an equivalent combination of education and experience.
• Minimum of five (5) years of transferable experience overseeing Registrar functions, including planning, supervision, evaluation, and budget responsibilities, plus five (5) years of progressively responsible management and/or supervisory experience.
• Intermediate to advanced proficiency with computers and Microsoft Office Suite (Outlook, Word, Excel); experience with Qualtrics, OnBase, AdobeSign, Google Workspace, and PeopleSoft strongly preferred.
• Strong management, interpersonal, and communication skills, with the ability to collaborate effectively across diverse teams and organizational units.
• Demonstrated collaborative leadership style with a strong customer service orientation.
• Proven ability to build and maintain effective working relationships with faculty, staff, CSU campuses, and external institutions.
• Record of punctuality and consistently positive performance evaluations.
• Comprehensive knowledge of Registrar operations, processes, and best practices, including effective use of technology.

Compensation and Benefits:

The anticipated monthly salary for this position is $5,053 to $10,500, commensurate with qualifications and experience.

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Exempt/At-will

Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

This is a full-time management (MPP) position. MPP employees serve at the will of the campus President. MPPs do not serve a probationary period and never receive permanent status.

This position is a 'designated position' in the California State University's Conflict of Interest Code. The scope of responsibilities for this position includes making or participating in decisions that may have a material financial benefit to the incumbent. Therefore, the individual holding this position is required to file an initial Conflict of Interest: Statement of Economic Interests ('Form 700') within thirty (30 days) from the date of hire and on an annual basis. In addition, the individual holding this position must complete the required conflict of interest training within thirty (30) days of their appointment and at least once during each consecutive period of two calendar years following the appointment, subject to the Fair Political Practices Commission regulations.

First considerations will be given to candidates who apply by Thursday January 29, 2026 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Drivers License Check

Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Campus Security Authority

This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://apptrkr.com/get_redirect.php?id=6858768&targetURL=This is a full-time management (MPP) position. MPP employees serve at the will of the campus President. MPPs do not serve a probationary period and never receive permanent status.

This position is a 'designated position' in the California State University's Conflict of Interest Code. The scope of responsibilities for this position includes making or participating in decisions that may have a material financial benefit to the incumbent. Therefore, the individual holding this position is required to file an initial Conflict of Interest: Statement of Economic Interests ('Form 700') within thirty (30 days) from the date of hire and on an annual basis. In addition, the individual holding this position must complete the required conflict of interest training within thirty (30) days of their appointment and at least once during each consecutive period of two calendar years following the appointment, subject to the Fair Political Practices Commission regulations.

First considerations will be given to candidates who apply by Thursday January 29, 2026 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Drivers License Check

Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Campus Security Authority

This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://apptrkr.com/get_redirect.php?id=6858768&targetURL=Campus Security Authority

This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act


Applications close:

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