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Pharmacy Customer Service Representative
Job DescriptionCIC support staff is responsible for assisting in the resolution of Patient Specific Therapeutic Interchange (PSTI) or rejected clinical claims management (Prior Authorizations and Covered Alternative Recommendations)Shift: Monday-Friday 3P-11:30P, alternating weekend rotation. Key Responsibilities: Work rejected real-time claims for all pharmacies supported by the CIC under the direction of the CIC pharmacists.o Make phone calls to insurance plans.o Work with local pharmacies to meet run times and ensure timely dispensing of medications.o Work with facility staff to gather pertinent information needed to secure overrides/prior authorizations. Reconcile facility responses via online communication portal. Initia


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